Terms & Contitions

Gift Packages are one or a set of 2 services or treatments with one or more sessions. There is no minimum limit when purchased online.

– Gift Packages are valid for 6 months from the date of purchase. 

-Gift Packages are non-refundable other than within the 14-day cancellation period if you have not started using this Gift Package.

– Gift Packages cannot be redeemed for cash, sold or transferred.

– Your gift card number must be quoted at the time of booking and the gift card handed to the receptionist at the start of your treatment.

– You are not under obligation to use the full value of your vouchers during one session.

– Offers can not be combined.

– Late arrive will result in loss of treatment time. Please arrive a minimum of 15 minutes prior to booking. Non -arrivals will not receive a refund on any pre-payment. 

– Spa Days and Stays will require a minimum of 14 days cancellation notice for a  refund minus £20 administration fee. Within 14 days prior to booking, one date change will be provided. All cancellations within this period will be non refundable.  

– Spa & Aesthetics Treatments can be cancelled up to 48 hours prior to appointment. All cancellations within 48 hours of appointment will be charged at full price. All Cancellation before the 48 hour period will incur a small  administration fee to cover processing costs. 

– Spa treatment time is 1 hour inclusive of consultation.

– Our expert team will be delighted to assist you if you need advice.

– Appointments subject to availability Payment and Refunds:

The following payment methods are welcome:

• • Most credit and debit Cards
  • American Express  
  • Cash
  • Bank Transfer
  • Apple Pay     
  • Google Pay                   

– At our discretion, we can offer a full refund on retail products if they are unused, in their original packaging, in a fully saleable condition and are accompanied by proof of purchase, presented within 14 days of purchase.

– We do not offer a refund for treatments unless we acknowledge that the service received was below the professional standard we strive to achieve.

– Gift Vouchers/Packages are non-refundable other than within the 14 day cancellation period if you have not started using this Gift Voucher/Package.

All prices include value added tax at a current rate.

All deposits are non-refundable.

 Medical Conditions:

– Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Children: 

– Please be aware that we are unable to accommodate children under 12 unless supervised by an adult during your treatment.

– Clients who bring children with them are responsible for keeping the children quiet and under control during their visit and if any child causes disruption we may cancel your appointment.

Complaints:

– If you have a complaint about the service you have received at Luenire, please speak to our Spa team leader or receptionist.

– If the clinic or Spa team leader or receptionist is unable to resolve your complaint at the time, you may put your complaint in writing to the managers of Luenire for further consideration.

Personal Items:

– Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.